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贴心服务解民忧 中行襄阳真武支行守护群众资金安全

2026-09-05 17:17:40来源：荆楚网（湖北日报网）  


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荆楚网（湖北日报网）讯（通讯员 谭莉莉 杨羽）近日，中国银行襄阳真武支行厅堂工作人员在日常服务中，成功协助客户排查账户异常扣款问题，追回莫名被扣资金，同时现场普及金融防骗知识，以贴心细致的惠民服务守护客户财产安全。

当日，客户前来网点咨询，反映个人账户出现多笔不明快捷支付扣款，对相关交易无任何印象，担心账户资金被盗，情绪十分焦急。

了解情况后，网点工作人员第一时间安抚客户情绪，耐心疏导客户焦虑心情，随即协助客户打印近期账户交易流水。通过逐笔核对交易明细、排查交易渠道，精准锁定问题根源，确认系客户日常浏览网页时，不慎点击陌生弹窗，在不知情的情况下绑定开通了多项代扣业务，从而产生连续莫名扣款。

找准问题症结后，工作人员全程协助客户联系平台客服办理退款申请，同步指导客户通过手机银行逐一解除可疑代扣协议、关闭异常支付权限，成功帮助客户追回全部异常扣款，有效规避后续资金损失风险。

问题妥善解决后，工作人员结合本次客户遭遇，现场开展常态化金融反诈科普，提醒客户日常切勿随意点击陌生网页链接、轻信不明弹窗提示，养成良好的用卡支付习惯，增强个人金融风险防范意识。

金融服务无小事，暖心守护在细微。下一步，中国银行襄阳真武支行将持续立足厅堂服务场景，聚焦群众日常金融风险痛点，把风险排查、反诈宣教融入日常服务细节，主动为客户排查账户安全隐患，常态化做好金融便民、惠民服务，切实守护好广大群众的“钱袋子”，以实干践行“金融为民”服务初心。

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责任编辑：hnmd003

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